As a consumer you have the right to cancel your order within 14 days of receiving the product, without giving a reason.
1. Tell customer service that you are cancelling, using the form on the Contact page or by phone, and give your order number.
2. Pack the product carefully, preferably in its original packaging.
3. Send the product back within 14 days of your withdrawal notice, following the instructions you receive.
Please handle the product with care. You may examine it in the same way as you could in a shop. If the product has been taken into use or its value has decreased because of handling – for example, a sealed package has been opened – an amount corresponding to the loss in value may be deducted from the refund.
The customer pays the cost of returning the product, unless the product is defective or the delivery was incorrect.
We refund the payment using the same payment method that was used for the order, no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the product back or you have shown that you have sent it. When the whole order is cancelled, we also refund the original delivery costs according to the least expensive delivery method we offer.
If you cancel an order paid by cash on delivery, we refund the payment by bank transfer to the account you give us. If a shipment is not collected or its receipt is refused, it is returned to us and the order is cancelled. Not collecting a shipment is not a withdrawal notice: if you wish to cancel your order, please tell us.
The seller is liable for defects in accordance with the Finnish Consumer Protection Act. If a product is defective or damaged, please contact customer service: hello@korttikulma.fi. Give your order number and attach a photo. The defect is repaired, the product is replaced or the price is refunded.
If a dispute cannot be settled between the parties, a consumer may contact the Consumer Advisory Services (www.kuluttajaneuvonta.fi) and refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi).
Päivitetty 14.11.2026